FBO Freedom Aviation KLYH

Planes successfully took off and landed. Also, baggage was produced from the belly of the aircraft onto a type of flat rotating escalator where you had to chase and grab your bag as it deliberately moved away from you. For us, the task was easy. Not so for others. Parking requires a scanned ticket, which my phone was not accustomed to. It's an airport.

Quaint municipal airport, certain areas currently under renovation, very convenient to downtown dining and lodging options. Limited snack options via vending machines, so buy snacks at a grocery store before your flight.

As someone who works in healthcare/customer service, I was appalled by the service here. I am used to flying out of larger airports where you need at least an hour to get through security and get to your gate. I was not aware that there was a 45 minute cut-off, not listed anywhere in the email confirmation. Apparently here “the computers shut off at 45 min prior to boarding.” (Again I’ve worked other retail jobs and I know that line. Our registers have also “shut off” 10 minutes after closing). I arrived 35 min prior, since I didn’t have to park a car, it’s a small regional airport with 30 people maybe? on the plane, I thought I’d have plenty of time based on my friend’s quick experience. Instead I got to watch 6 tsa agents stand around and stare at me and listen to everyone else board the plane. It’s one thing to miss my flight, which I’ll own up to, but then when the agents got back to the desk after boarding the plane, there was a young man (Richard, bless you) who was trying to help me rebook my flight, but said he “had to get permission” from his supervisor to help me rebook, who insisted that I be the one to call customer service. Again. Ridiculous. Agents do it for customers at the airport all the time, and the TSA agent said they would help me re-book. Mind you, they had just told me that all flights out of LYH were booked today and I was a puddle of tears at this point, afraid that I was going to potentially miss my friend’s wedding/help her get ready for it since her elderly parents were gravely ill with RSV and unable to travel. I work in pharmacy where I process 500+ prescriptions/day. I give out emergency supplies of life-saving medication on the weekends when they have waited until the last minute to call in a refill and their doctor’s office is closed. I have never hesitated to call insurance for a patient, because I know that it can be difficult to navigate. My technicians don’t have to “ask my permission” before doing so either. I love supporting local businesses and organizations. However, LYH regional airport needs to shape up or shut down.

It's a very beautiful airport, enough said.

The only major thing going for this airport is its size. Because it is so small, TSA is easy. But, there aren't that many departures, and all flights are American Eagle to Charlotte. The airport itself is nicely maintained and easy to get to, if you have a car or a shuttle.